The Great Australian Broadband debate - Analysed

There is much conjecture around the coalition's broadband plan vs labour's original plan. Confusion is rife and emotions high with politics of all colours and parties with vested interest fight it out. Lets try to cut through the confusion and get some facts on the table sooner than later.

NBN Co deserves the wide criticism it has reaped for its poor handling of the broadband roll out. Execution of labour's grand vision, Australia's most expensive public works program ever, has been stymied by poor execution. Not just the NBN but the government needs to be held accountable for the cost over runs on the original estimates, which in it self was a huge drain on the public purse. The delays and size of cost over runs are inexcusable and should have been catered for.

The coalition plan on the other hand is unimpressive and lacks vision. Especially if the plan that has been articulated by opposition communications spokesman,  Malcolm Turnbull is its final plan as opposed to a phase 1 of a larger vision delivering fibre to the home. Most analyst have discounted it, and through the eyes of a strategist at first pass the coalition strategy looks fundamentally flawed.

So lets try to cut through the turbid waters of rash critique,  political argument and counter argument and get some clarity.

Fibre to the home is a noble idea, but extremely expensive particularly in a country the size of Australia.  Implementing an ambitious plan of this nature and scale is often plagued with the realities of cost blow outs and huge practical difficulty in execution. All these we have now experienced. Courage need to be admired, yet naivety of the exercise is not lost on most.

Labour plan provides 100 mbps to 93% of homes
Coalition 50-100mbps to 73% of homes and min 25mbps to 100% of homes
Labour will spend of $37.4B while the Coalition will spend $20.4B
Coalition will complete the plan 2 years sooner than labour in 2019.

Conclusion
Coalition plan needs to be fleshed out in particular to understand cost and timing impact of a next phase of delivery to ensure a larger percentage has fibre to the home/premises.
Current coalition plan has dependencies of cost and timing based on negotiation with Telstra on use of its copper infrastructure from the node to the home. More importantly costs incurred in the maintenance and performance related issues of the aging copper infrastructure needs to be researched.

Benefit of the coalition plan is that 100% of Australian public will not use the 100mbps broadband as its installed and by the time the need and demand is created a second phase will be able to be switched on fairly efficiently using newer technologies available. This will save the nation valuable capital at the outset.

Labour's grand plan is grand in it's design but like most other policies of this government eg: ETS, Mining tax,  unfortunately are hard to implement to fruition and will cost the tax payer infinitely more than its original estimates.

The broadband take up will not be 100% at the outset, in fact far lower and return on investment (ROI) will therefore be questionable and will most likely not meet original estimates. Considering cost over runs it's best our nations treasury prepares for a final bill exceeding $50+ billion on the labour plan.

My broadband vote: Labour plan is conceptually excellent, ticks all the boxes, too expensive, not implementable by current government. Coalition plan is implementable, and more prudent financially but must be phased to achieve FTTP to min 73% of premises with strong take up and 93% if take up justifies investment.

Dinesh De Silva is CEO of Nexgroup Asia Pacific, he and his team are available to speak to media /  organisations or groups as a keynote / guest speaker on the above. Contact him +612 8003 3342, via twitter @dineshdesilva or www.nexgroup.com.au 

NexGroup Asia Pacific, is a World Class Business Process Solutions business, providing Software, & Accounting, Finance and Legal BPO Services. 

Outsourcing, The New Paradigm in Productivity?

Michael Porter at World Economic Forum.

Business Strategy Guru, and Harvard professor, Michael Porter defines productivity "As the value created in a days work" and emphatically says "The value created in a days work sets the wages you can earn". How true! You couldn't articulate individual, organisational or national productivity any better. Any more clearer.

Outsourcing can help increase value created in a days work and it is my belief, organisations who strategically outsource its low value, mundane, or non core tasks can significantly increase its productivity, if done well.
By outsourcing non core activity it allows greater focus on higher value creating tasks within the organisation, the acute specialization of a firms value chain. Staff can be moved / retrained to focus on higher value creating, higher fee earning business, working closer to the customer. Companies that outsource will grow not shrink, and as they grow will create more, higher value employment opportunities contrary to to popular beliefs of increasing unemployment.

The acute specialisation of value chain achieved by outsourcing will also help firms be stronger and to withstand tough market conditions due to inbuilt efficiencies. A lot more resilient than those who are slower to move. Apple, Virgin and the major Australian banks are some of the best examples, even the global financial crisis, the worst economic times we have ever seen, they grew and all made multi billion dollar profits when hundreds if not thousands of less efficient firms were going to the wall.

Yet the words, outsourcing or outsourcers, spell fear in most ranks within firms and nationally. Most feel initiatives to outsource will increase national unemployment. When computers were being widely introduced in corporate and government organisations in the 80's and the 90's we had the very same fears. We feared that computers would take our jobs away. We would lose control of our departments and our organisations and security would be significantly weakened and compromised.

When we now look at the paradigm of efficiency brought about with advent of computers, it is cleat that unemployment which averaged around 5.2% in 2012 is nearly half of the 9's, 10's & 11's we were experiencing most of the 1990's. Computers helped transform organisational productivity and change the paradigm of work itself, in the private and the public sector. Today we can't operate without computers even in our homes let alone at work.

If you talk to a firm of accountants today about outsourcing their mundane work, the work their staff have their head buried in, their usual fears are loss of control, security and jobs. This is no different to our fears with computers back in the day. It is the same if you speak to most firms about outsourcing their software development or the mere maintenance application software. I well remember how a CFO asserted to me in the mid 80's "these computers will take away our accounting jobs and we will have no training grounds for young accountants". I wasn't brave enough to tell him as a young consultant his fears were unfounded and he was wrong but history has proven so. Especially considering the importance, and the growth of the accounting profession today. It is the same for many other professions and industries.

Outsourcing if done well, with clear objectives, implemented with skill, can bring in significant improvements in productivity and value creation for all types and sizes of organisations. Small, medium, big, and the public sector. If done badly for the wrong reasons, unclear goals or implemented poorly it will be like those bad computerisation projects we have all heard of and know. The blame we often leave with the outsourcers or the software providers and not where it belongs

If we as employers embrace outsourcing we can help our staff move up the value chain, adding greater value and creating increased opportunities for income and efficiency. I was one of those people that helped usher in computerisation to firms in the mid 80's to the 2000's.  Today I believe outsourcing   can help strategically transform organisations and its competitiveness. Like anything, to do it successfully, you need to do it right and for the right reasons.


Dinesh De Silva is CEO of Nexgroup Asia Pacific, he and his team are available to speak to media /  organisations or groups as a keynote / guest speaker on the above. Contact him +612 8003 3342, via twitter @dineshdesilva or www.nexgroup.com.au 

NexGroup Asia Pacific, is a World Class Outsourcing business, providing Software development & Accounting, Finance and Legal BPO Services. 

Soul Driven Leadership - SDL

When Competence of Leadership must stand up..

It was 1pm last afternoon, I was in North Sydney, at a lunch meeting at a fairly nondescript Japanese restaurant when I received a text... "I have just been made redundant". The news was shocking.

This text was from a highly respected customer of ours, whose professionalism in all his dealings with us had been of the highest standard. My overiding thought was "its a cruel world" where even the strongest of the species is not spared... Then again, the question is what is the measure of strength? professionalism? seniority? performance? In this case it could have been none of these... for goals had been set and achieved in the most trying circumstances.

Was it politics the measure of performance? What ever the answer is, there is one factor that all professionals of all types, ages need to get into perspective, that job security is near zero. Well this may sound like a cliché . but then why is it, when a job is lost, it comes like a tracer bullet from nowhere.... Individuals, need security for existence and certainly growth. How do you achieve these in such circumstances. Important questions, that need good answers.

In my hyper analytic state I would say in the case of my client, the measures of performance while accepted at the highest levels, accomplishment of the toughest goals takes courage and often the honourable backing of the ultimate leader. If this leader lacks the competence of understanding and withstanding the numerous pressures brought about due to change taking place, there will be victims and it is often the driver of change, the shooting of the messenger. In the organisation in question, the CEO who instituted the change moved on, and interim CEO was appointed and by the time a new CEO was appointed the organisation was on limp mode with most of the damage done. In these circumstances while the goals are still agreed at the highest level as important to the organisation as it still makes sense. The absence of required leadership to handle the inevitable challenges of change and the noise of change, creates chaos. Emotion overcomes rationality, measures change, scape goats are sort and good people often take the sword.

High quality leadership with a patient and long term view is perhaps one of the most lacking competence in our country today. Chest beating, fast talking, cost cutting  leaders are a plenty but is that the type our country, our companies and our people deserve?  I beg to differ, organisations with a vision and more importantly a soul will thrive, where ever they are in the world. Most of these organisations have leaders with quiet confidence and competence, who know where they are going and taking their people...., These organisations will profit even in tough economic times in the most under performing industries.. 

Apple and Google have been favourites of mine for many years, examples of soul driven leadership. These organisations have thrived in the worst economic times the world has seen. In case of Apple, how it can be turned from near bankruptcy, to being the most valuable company on the planet must take a miracle. In fact what it took, was leadership that gave it a soul. Google is an example of how human talent can be mustered., treated respectfully  developed and lead through key values (that give it a soul ) to achieve great world beating outcomes.

Virgin group run by Richard Branson is another great example of an organisation with a soul. A brand that stands for its values and a leader that is true to its values in the way he lives and runs over a thousand businesses. Branson has shown with leadership and with good people who you are faithful to, you can take on any industry and win, economic climates can be overcome. He now is taking on governments of the world with Virgin Galactica, venturing outer space.

Another favourite, Salesforce.com an organisation with a highly competent leader, in fact a culture of leadership. They have grown from zero to be a global leader in an highly competitive industry having fought the biggest and the smartest, is today a multi billion dollar global business growing at a tremendous pace. These are companies with souls...they are growing when most companies are going backwards, and as long as they remain so will continue to grow.

If you are a leader, build your business to have a  soul, adhering to clearly articulated sincere and honourable values, where values are not just for lip service but the ones firstly you, then your company and its people live by. In the most trying of circumstance you adhere to them not compromise them. If you do so your business will be a hugely successful achieving every one of your measures of success. Whatever they would be.

If you are an employee, seek out those companies that have a soul. They will provide you the most amount of satisfaction and growth. They may not be the highest paying or with the biggest brands yet, but carefully seek them out, they are the future if you in return will be honourable and sincere.

If you are an investor the answer is simple.

Dinesh De Silva is CEO of Nexgroup Asia Pacific, is available to speak to organisations or groups as a guest speaker on Soul Driven Leadership. Contact him +612 8003 3342, via twitter @dineshdesilva or www.nexgroup.com.au 

NexGroup Asia Pacific, is a World Class Outsourcing business, providing Software development & Accounting, Finance and Legal BPO Services.

Technical Skills : Java, Microsoft Dot Net, PHP, Python, Ruby, C#, Android, Iphone,  CA Service Desk, CA ITSM,  CA NSM,, Spectrum, , eHealth. 

Outsourcing Include : Offshore & OnShore software development, Software maintenenace, Outsourced developers, Offshore Accounting ,  Bookkeeping,  Online accounting,, Account Payable outsourcing, Offshore accounting, Legal Process Outsourcing  (LPO), Legal Services, Paralegal Services, Litigation support, Document Review, Offshore Legal Processing, Legal Research, Legal resources

Australia's 2020 Goals for a Digital Economy

National Digital Economy Strategy was launched today at CeBit 2011 by  Communications Minister, Senator Stephen Conroy. Additional investments to facilitate the strategy to be announced.

The Government defines the digital economy as a globally connected network of economic and social activities enabled by information and communications technology. The Digial Economy Strategy encompasses goals for eCommerce, eHeath and distance education. 

To measure progress in realising its vision by 2020, the government has set the following goals. Worthy goals that can clearly propel our nation as a leading digital economy.  It will now take courage and the discipline to implement these strategies to fruition by 2020. 

Lacking in Vision

I have discussed below what I feel is however significantly lacking from the core of its strategy. The strategy to build an army of Australian firms that lead this digital world. The goals outlined will essentially make us good consumers of a digital world, my vision however is to see our nations firms playing a significant role in the creations of the digital world in helping create companies like Google, Facebook, Amazon, Twitter, eBay. It is important for government to drive that strategy as a core to building a digital economy. More on this after the summary below.

Broadband

Australia ranks in the top five OECD countries in the portion of households that connect to broadband at home.

Business

Australia ranks in the top five OECD countries in relation to the portion of businesses, and not for profit organisations, using online opportunities to drive productivity improvements, expand their customer base and enable jobs growth.

Sustainability

The majority of Australian households, businesses and other organisations will have access to smart technology to better manage their energy use.

E-health

As identified in the National E-Health Strategy endorsed by the federal, state and territory governments, 90 per cent of high priority consumers such as older Australians, mothers and babies and those with a chronic disease, or their carers, can access individual electronic health records.

By July 2015, 495 000 telehealth consultations will have been delivered providing remote access to specialists for patients in rural, remote and outer metropolitan areas, and by 2020, 25 per cent of all specialists will be participating in delivering telehealth consultations to remote patients.

Education

Australian schools, TAFEs, universities and higher education institutions will have the connectivity to develop and collaborate on innovative and flexible educational services and resources to extend online learning resources to the home and workplace; and the facilities to offer students and learners, who cannot access courses via traditional means, the opportunity for online virtual learning.

Teleworking

Australia will have at least doubled its level of teleworking so that at least 12 per cent of Australian employees report having a teleworking arrangement with their employer.

eGovernment

Four out of five Australians will choose to engage with the government through the internet or other type of online service.

Digital divide

The gap between households and businesses in capital cities and those in regional areas will have narrowed significantly.

All noble intentions, lets hope the government has the courage and the discipline to imprlement these strategies to realise these objectives by 2020.

Still lacking as part of this core vision and the strategy is a vision to help build Australian technology firms and talent to create enterprises that will lead the world in the digital economy taking advantage of the nations significant brand equity and creative talent.   The US has done this successfully through building its IT Industrial Cluster, the Silicon Valley, that help build companies like Apple, Google, Yahoo, Facebook, Adobe, YouTube, HP, etc etc... creating a trillion dollar export market.

Even Nations like India and  Ireland have built huge national capabilities with strong vision. Unfortunately the ministers vision is clearly lacking on this part! Australian companies given the national focus, supported by a Industrial/IT Cluster in its true sense (Michael Porter, Competitive Advantage of Nations) can take this nations talent to achieve in new vistas, not seen before but completely within the Australian capability.


(Summary of goals courtesy - Australian CIO Magazine 31 May 2011)

Dinesh De Silva is CEO of Nexgroup Asia Pacific, he and his team are available to speak to media , organisations or groups as a keynote / guest speaker on above. Contact him +612 8003 3342, via twitter @dineshdesilva or www.nexgroup.com.au 

NexGroup Asia Pacific, is a World Class Outsourcing business, providing Software development & Accounting, Finance and Legal BPO Services.

Technical Skills : Java, Microsoft Dot Net, PHP, Python, Ruby, C#, Android, Iphone,  CA Service Desk, CA ITSM,  CA NSM,, Spectrum, , eHealth. 

Outsourcing Include : Offshore &  OnShore software development, Software maintenenace, Outsourced developers, Offshore Accounting ,  Bookkeeping,  Online accounting,, Account Payable outsourcing, Offshore accounting, Legal Process Outsourcing  (LPO), Legal Services, Paralegal Services, Litigation support, Document Review, Offshore Legal Processing, Legal Research, Legal resources

Australian ICT Industry- In need of vision & structure for success!

Mostly Australian ICT businesses have been known for their professionalism and maturity in service delivery! However unlike our nations closest allies, the US, we are not known for having a booming software industry or as an incubator for some of the finest  innovations the world has seen!

While we are blessed with an abundant source of creative talent, world class engineering schools, some of the best software developers in the world and a highly respected brand globally, where are we lacking?? Why aren't we creating greater value and impact as we do for instance at the Olympics, Financial markets, where we take on the best in the world ? or even as a highly regarded global economy, where our currency out performs even the best? Why not in the field of ICT ? We are a respected nation and should hold our own in the global technology industry..

In my opinion we are hindered in 2 significant ways !
1) Political Leadership & Government Policy
2) Business Models of Australian co's constrained by their dependency on "Australian" resources

In this blog I will focus on Political Leadership & Government Policy

Goal Achievement ! Yes Passion can help!

Most of us run through daily life focused on achieving. During waking hours we are chained to a computer, run from one meeting to another, while attending to the constant demands on our time via phone, text, email & twitter... Its a flurry of never ending activity. All this due to an incessant need to succeed or just meet obligations. However things don't always go to plan, its easy to get distracted or disheartened when we run into issues while constant challenges that make the achievement of our goals ever so hard. Challenges in our lives come from various sources, environmental, corporate, internal politics even family. When such challenges come our way you wonder what more do I have to do??

BALANCE SHEET OF LIFE

I was sent this by a friend via email. As a keen student of the arts and sciences of  building balance & wholesomeness in life, and the way we live, I thought it was worth sharing. Source unknown, but a worthy read. It makes sense and practice will make perfect! Life is meant to be lived! and lived to the fullest.

 Birth is our Opening Balance! 

 Our Death is our Closing Balance!

 Our Prejudiced Views are our Liabilities

 Our Creative Ideas are our Assets 

8 Steps to build a Social Media Strategy for the Individual

Most Australian organisations are coming to terms with Social Media while individuals around the world are enjoying the benefits provided by social media platforms, at a personal and social level.

I am a firm believer that an effective approach to social media can help you professionally by letting you voice your distinctive capabilities to an audience previously not within your reach. Facebook today reaches over 300 Million People and that's a bigger market than the whole of the EU or US. With Twitter & LinkedIn numbers increasing by the minute if not second your audience is getting bigger by the day and your accessibility is all at your finger tips.

Acting when leadership is questioned ...

Photo: http://www.lumaxart.com/

How must a leader act when his or her leadership is questioned? As a leader your leadership will be questionsed, especially during times of difficulty, when tough decisions need be made, when the world screams, the media writes you off, and popular opinion is against you. But true leaders need to see the wood from the trees and  and give solid direction whilst listenng to the pulse of your people. As a wise man said "To set your course by the stars in the sky and NOT by the lights of passing ships".

Reinventing yourself Mid Career - Get back that spark !!

As a keen analyst of personal and organisational success, I had an inspiring discussion with a successful yet a spirit filled person earlier today. What I mean by spirit filled is, someone quite content, very content in fact, at peace with her self and the environment around her, yet looking for ways of achieving further success. Now this is great. You dont often meet such people in a given week, so I always enjoy such conversations and this was over lunch on a beautiful summer’s day in a lovely café in Sydney's CBD.

During our conversation, I was asked for my advice on how you recreate or re-invent yourself especially in your middle years once you have achieved your goals that you have set for your self in your youth and reached a level of fulfilment. No doubt a degree of complacency often transcends with time with the achievement of goals and the long journey travelled in between.

Australian ICT Services Industry - The Opportunity

As a keen analyst of the Australian ICT industry, I see huge gaps in the market place and significant opportunity for the strategic, yet savvy IT Services organisations prepared to chart a new and somewhat a different course.

The consolidation that has happened in the last 10 years have created new opportunities with formidable industry players being gobbled up both in the applications and in the Infrastructure sphere. It has happened in the Enterprise & the Mid Tier market place.. creating a the vacuum, in fact a huge vaccuum.

Out of the gaps I see the greatest is in the mid tier enterprise and commercial market, which is commonly described in the industry as 500-3500 seats. Australian corporations between 500-3500 desktops/laptops/workstations. These gaps have been caused by many including, Volante after the acquisition of it by Commander, the self destruction of Commander it self a few years later, Acquistion of Alphawest by Singtel Optus a few years earlier,  a lame KAZ (& Aspect) after its acquisition by Telstra and several other smaller mid tier players acquired by the likes of Oakton, SMS, UXC and others. Another segment of the market has departed due to poor management, lack of funding, economic circumstances or a combination. Entropy is I guess the law of nature yet is speedened up by poor management and turbo charges by poor management (case in point Volante after Commander acquisition).

While the top end space is well looked after and is fiecely competed in, by the likes of IBM, EDS CSC, HP & a few Indian firms, namely TCS, Infosys & Wipro. I believe the sector below that is some what neglected and will have significant opportunity for a dynamic and robust company with a sound customer centric , talent focused approach to the market. Such a company will attract abundant talent from several large and inflexible organisations that have become lazy, inefficient and often incapable in the practices of real human talent management. HR has become a much delegated function with no real teeth or integrity in many IT organisations in this country.

Good talent will always attract great customers in numbers as the delivery of quality professional services need talented, committed and passionate people, not just bodies, certifications and methodology.

Customers are sick of cost over runs on projects, mediocre service, poor advice, and often uncommitted people, and the constant barrage of sales people, selling the same commoditised products and services with little or no differentiation, not understanding the customers business, adding little or no strategic value to the corporation just eating up valuable time of executive and management by countless unproductive meetings..

I am surprised how just a few IT services organisations have architected and modelled their internal organisational structures around the client organisation, while the majority stick to product centric silos that are designed to "push" product yet prove vastly counter productive due to lack of alignment with client organisations. The resultant internal competition and bickering that happens between these silos create huge inefficiencies, reduction in focus and add significant cost to customer. The consolidation that has taken place in the industry in the last 10 years and the resultant internal focus due to understandable behavioural issues over territory and jobs haven’t helped here.

It wasn’t long ago the top end of the market was dominated by IBM, EDS, CSR followed by HP, Fujitsu and Unisys in the enterprise sector. Yes that was until HP acquired EDS in May 2008, and Fujitsu acquired the Telstra owned KAZ in March 2009. Yes, Kaz was a respected mid tier player who had built a solid reputation until Telstra. Kaz were well positioned to dominate the mid tier sector, then Telstra acquired the company infused it with Telstra management and completely changed it's culture and with that it's competitive edge.

I believe the time is nigh. For dynamic organisations and investors to rise up and take advantage of the opportunities created, I believe there is several hundred million dollars of value to be created if not a billion. It will however take vision, new thinking and good management. It will most importantly take courage. The courage to make the tough calls when cross roads are met, cross roads where courageous leaders will not compromise when it comes to treating its customers and its people right.


Dinesh De Silva is CEO of Nexgroup Asia Pacific, he and his team are available to speak to media , organisations or groups as a keynote / guest speaker on above. Contact him +612 8003 3342, via twitter @dineshdesilva or www.nexgroup.com.au 

NexGroup Asia Pacific, is a World Class Outsourcing business, providing Software development & Accounting, Finance and Legal BPO Services.

Technical Skills : Java, Microsoft Dot Net, PHP, Python, Ruby, C#, Android, Iphone,  CA Service Desk, CA ITSM,  CA NSM,, Spectrum, , eHealth. 

Outsourcing Include : Offshore & OnShore software development, Software maintenenace, Outsourced developers, Offshore Accounting ,  Bookkeeping,  Online accounting,, Account Payable outsourcing, Offshore accounting, Legal Process Outsourcing  (LPO), Legal Services, Paralegal Services, Litigation support, Document Review, Offshore Legal Processing, Legal Research, Legal resources

Listening to the man on the street

                       

Around 2pm this afternoon, I was stopped by a turbened Indian gentlemen on the bridge that connects Greenwood Plaza and Elizebeth Plaza in North Sydney. I am not sure why I stopped. His first words were "Sir you have a lucky face" and I thought who is this person ? is he a con man ? and started to walk suspiscously, he however asked me to wait a minute in a very compelling kind of a way which I did, he then asked me a few questions which I answered. The man then wrote a note on a piece of paper which I was asked to hold in my palm... he then went on to ask me what my wife's name was and my age which I reluctantly answered. At this point he told me a few things that are happening right now in my life rather accurately which I was very curious about and then asked me to look at the piece of paper... I was astounded to see my wife's name and my age written on it .... Amazingly accurately with the right spelling, phew !! ... and I was unnerved.

Does any one know how this stuff is done ? I am very keen to know.
The man had a very peaceful and serene look on his face... I was yet uncomfortable with this unknown man from the street telling me about my self... you feel completely vulnerable yet you want to know more... I kept wondering if I should go back and ask him more, but.. I was sure that life is what you make of, you create your success with your own deep desires, you make your own luck by etching it in your subconscous mind and taking planned and consistent action towards your goals.. day in day out whilst working on our weaknesses that often inhibit us from our true potential. However through planned action to first understand them and then to improve upon our weaknesses will certainly help to overcome them over time. I for one often thought I spoke too much and listned too little When I analysed myself a few years ago. (My wife reckons I have many more which I prefer you not to know :-) )
Joining Toastmasters and the advice of my inspiring wife (you know what I mean :-) has helped me with improving this weakness to be a much better listener while being a better speaker... more improvement to happen here ...

As I close, I am firm in my belief it is us through our deep desire and action that we create our future. Not by words of wise men on street corners or nay sayers at work, amongst family or friends however compelling and convincing they may sound. One of my favourite quotes best articulates this message, "Lets set our course by the stars in the sky and not by the lights of passing ships" .

Have a GREAT DAY ...

Communication is a Gift

Good communication is a gift. A gift that can be learnt and continually improved. The ability to learn the arts of Listening, thinking & speaking can help you socially, at home with your family and most certainly professionally. Most of us can speak well, but to articulate our thoughts and opinions in the best possible way enables your audience to listen to you and take notice of not just what you said but also of you. It builds respect, enhances your ability as a leader and most importantly makes you a good listener a thinker. Priceless virtues. I learnt and improved most of these qualities when I joined the Toastmasters Organisation, a not for profit International Organisation that dedicates it self to helping its members to learn the important arts of listening , thinking and speaking... So don’t leave this page and take no action, if you think the gift of communication can help you with your career or personal life to be more fulfilling, Google the closest Toastmasters club to your home or workplace and give them a call. You will not be disappointed with your decision